Refund and Shipping Policy

Shipping Policy

A.1 Shipping Coverage

We ship to all serviceable pin codes across India. This includes all major cities, towns, and most rural areas serviced by our courier partners. We currently do not offer international shipping. If you are located outside India and would like to place an order, please contact us to discuss feasibility and shipping options.

A.2 Courier Partners

We use reputable courier services that operate across India. The specific courier used for your order may vary depending on your location, package weight, and service availability. Common courier partners we work with include India Post, DTDC, Delhivery, Ecom Express, and similar services. The courier name will be shared with you when your order is dispatched.

A.3 Production Timeline

Before your order is shipped, it needs to be crafted. Here is the typical production timeline:

Order Type	Design Approval	Production Time	Total Before Shipping
Single keychain (standard)	1 day	3-4 working days	4-5 working days
Single keychain (complex/custom)	1-2 days	4-5 working days	5-7 working days
Small batch (2-10 pieces)	1-2 days	5-7 working days	6-9 working days
Bulk order (10-50 pieces)	2-3 days	7-14 working days	9-17 working days
Large bulk order (50+ pieces)	3-5 days	14-21 working days	17-26 working days

These are estimated timelines and may vary based on design complexity, material availability, and current order volume. We will provide a specific timeline when you place your order.

A.4 Dispatch and Tracking

Once your keychain passes our quality inspection and is packaged, it is handed over to the courier partner. At this point, you will receive:

• Courier name — which delivery company is handling your package
• Tracking number — a unique code you can use to track your package online
• Tracking link — a direct link to the courier's tracking page for your shipment
• Estimated delivery date — an approximate date when you can expect delivery

This information will be shared with you via WhatsApp, email, or Instagram DM, depending on how you placed your order.

A.5 Delivery Timeline

After dispatch, typical delivery times are:

Destination	Estimated Delivery Time
Within Uttar Pradesh (Lucknow, Agra, Noida, etc.)	2-4 working days
North India (Delhi NCR, Rajasthan, Haryana, Punjab)	3-5 working days
Central and West India (Mumbai, Pune, MP, Gujarat)	4-6 working days
South India (Bangalore, Chennai, Hyderabad, Kerala)	5-7 working days
East and Northeast India (Kolkata, Assam, Bihar)	5-7 working days
Remote or rural areas	7-10 working days

These are estimates provided by our courier partners and may vary during festive seasons, extreme weather, strikes, or other disruptions.

A.6 Shipping Charges

Shipping charges are not included in the product price and are calculated separately based on:

• Your delivery location — distance from Aligarh affects the shipping cost
• Package weight and size — heavier or bulkier packages cost more to ship
• Courier rates — different courier partners have different pricing structures

The exact shipping charge will be communicated to you before you confirm your order. You will know the full cost (product + shipping) before making any payment. There are no hidden delivery charges.

A.7 Packaging

We take packaging seriously because resin keychains, while durable, can crack if dropped from a height during transit. Every order is packaged with:

• Individual bubble wrap around each keychain
• Protective padding inside the shipping box or envelope
• Tamper-evident sealing to prevent package manipulation
• Gift-ready inner packaging (for custom and premium orders) including a branded card and ribbon

A.8 Failed Delivery Attempts

If the courier is unable to deliver your package (for example, if no one is available to receive it), they will typically make 2-3 delivery attempts. If all attempts fail, the package may be returned to us. In such cases, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

A.9 Incorrect Address

Please ensure that the delivery address you provide is complete and accurate, including your full name, house/flat number, street, landmark, city, state, and pin code. If a package is returned to us or delivered to the wrong address due to incorrect or incomplete information provided by you, we are not responsible for the loss. Re-shipping will require additional shipping charges.

Return and Refund Policy

B.1 Custom-Made Products

All keychains sold by The Resin Box are custom-made to your specific design, colours, text, and specifications. Because each piece is crafted uniquely for you and cannot be resold to another customer, we generally do not accept returns, exchanges, or cancellations once production has begun.

This is standard practice for custom and personalized products across the handmade industry. We ensure you are fully satisfied with the design before starting production through our design preview and approval process.

B.2 When We Do Accept Returns or Issue Refunds

We will accept a return or issue a refund in the following situations:

B.2.1 — Product Damaged During Shipping

If your keychain arrives cracked, broken, chipped, or otherwise damaged due to shipping, we will resolve the issue. To claim a shipping damage resolution:

1. Contact us within 48 hours of receiving the package — this is important because courier damage claims have time limits
2. Send us clear photographs of the damaged keychain from multiple angles
3. Send us a photograph of the outer packaging showing any visible damage to the box or envelope
4. Share your order details (name, phone number, design description) so we can locate your order

After reviewing your photos and claim, we will offer one of the following resolutions:

• Replacement: We will craft a new keychain with the same design and ship it to you at no additional cost. This is our preferred resolution as it ensures you receive the product you ordered
• Partial refund: If the damage is minor (cosmetic scratches or small chips that do not affect usability), we may offer a partial refund proportional to the extent of damage
• Full refund: If the product is severely damaged and a replacement is not feasible (for example, if we no longer have the materials for that specific design), we will issue a full refund

B.2.2 — Product Does Not Match Approved Design

If you receive a keychain that significantly differs from the design you approved — for example, wrong colours, wrong text, wrong shape, or wrong theme — we will resolve the issue at no cost to you. To claim:

1. Contact us within 48 hours of receiving the package
2. Send us photographs of the product you received
3. We will compare it against the design preview you approved

If the product genuinely does not match the approved design, we will craft a corrected replacement and ship it to you at no additional cost. If a replacement is not possible, we will issue a full refund.

Note: Minor variations in shade, pattern, and finish that are natural to the handmade process are not considered mismatches. The approved design is a preview, not an exact specification. Only significant and obvious differences qualify for this claim.

B.2.3 — Order Not Delivered

If your order is not delivered within 14 working days of dispatch (or within the timeframe communicated to you), and the courier tracking shows no movement or a delivery failure, please contact us. We will investigate with the courier partner and take one of the following actions:

• Coordinate with the courier to locate and deliver your package
• If the package is confirmed lost by the courier, we will either send a replacement or issue a full refund — your choice

B.3 When We Do Not Accept Returns or Issue Refunds

We cannot accept returns or issue refunds in the following situations:

• Change of mind: If you received the product as per the approved design but simply changed your mind about wanting it
• Minor handmade variations: Slight differences in colour shade, air bubble placement, glitter distribution, or finish that are natural to handmade resin products
• Damage after delivery: If the product was damaged after it was delivered to you — for example, if you dropped it, exposed it to extreme heat, or modified it
• Late claims: Damage or mismatch claims submitted more than 48 hours after delivery
• Incorrect address: If the package was delivered to the address you provided but it was incorrect or you were not available to receive it

Cancellation Policy

C.1 Cancellation Before Production

You may cancel your order at any time before production begins. Production begins after both of these conditions are met: (1) you approve the design preview, and (2) we receive your payment. If you cancel before both conditions are met, no charges apply.

If you have already made a payment and wish to cancel before production starts, we will issue a full refund within 7-10 working days to your original payment method.

C.2 Cancellation After Production Starts

Once production has begun, cancellation is not possible. This is because:

• Resin has already been poured into the mould — this material cannot be reclaimed or reused
• The design is custom to your specifications and cannot be sold to another customer
• Our time and labour have already been invested in your order

We understand that situations change, and we encourage you to finalize your design and confirm your intent before approving the design preview.

C.3 Cancellation by The Resin Box

In rare circumstances, we may need to cancel your order. This could happen if:

• A specific material or colour needed for your design becomes unavailable
• We determine that the design cannot be executed to our quality standards
• Production results in a defective piece and we are unable to remake it within a reasonable timeframe
• An unforeseen personal or family emergency prevents us from fulfilling orders

If we cancel your order for any reason, we will notify you immediately and issue a full refund within 7-10 working days. We will never charge you for a product we cannot deliver.

Refund Process

D.1 How to Request a Refund

To request a refund for any eligible reason described above, contact us through any of the following channels:

• WhatsApp: +91 96390 12379
• Email: magicmold.art@gmail.com
• Instagram DM: @theresinbox

When contacting us, please provide your name, phone number, order details (design type, date of order), and the reason for your refund request. If applicable, include photographs.

D.2 Refund Review

After receiving your refund request, we will review it within 2-3 working days. We may ask for additional information or photographs during this review period. We will communicate our decision to you clearly, along with the reason and the resolution offered.

D.3 Refund Timeline

Scenario	Refund Timeline
Cancellation before production	Full refund within 7-10 working days
Product damaged during shipping	Replacement shipped within 5-7 working days, or refund within 7-10 working days
Product does not match design	Replacement shipped within 5-7 working days, or refund within 7-10 working days
Order lost in transit	Replacement shipped or refund within 7-10 working days after courier confirms loss
Order cancelled by The Resin Box	Full refund within 7-10 working days

D.4 Refund Method

All refunds are processed to the original payment method used for the order. If you paid via UPI, the refund will be sent to the same UPI ID. If you paid via bank transfer, the refund will be sent to the same bank account. We do not issue refunds in cash or to different accounts without proper verification.

D.5 Shipping Charges Refund

If a refund is issued due to a fault on our part (damaged product, design mismatch, or order cancelled by us), the shipping charges will also be refunded in full. If a refund is issued due to a cancellation requested by you before production, only the product amount is refunded — shipping charges (if already collected) are also refunded since the product has not been shipped.

Exchange Policy

We do not offer direct exchanges (sending back one product and receiving a different one) because each keychain is custom-made. If your product arrives damaged or does not match your approved design, we will craft a new replacement rather than asking you to exchange the existing one.

If you would like to order a different design after receiving your order, you are welcome to place a new order through our regular ordering process.

Product Care and Longevity

To ensure your resin keychain lasts as long as possible, please follow these care guidelines:

• Avoid dropping: Resin is a hard material but can crack or chip if dropped on hard surfaces from a height. Handle your keychain with normal care
• Avoid extreme heat: Do not leave your keychain in direct sunlight for prolonged periods or in extremely hot environments (above 50 degrees Celsius), such as on a car dashboard in summer. High heat can cause resin to soften or warp
• Avoid prolonged water exposure: While resin is water-resistant, soaking it in water for extended periods or submerging it regularly may affect the finish over time. Brief contact with water (rain, hand washing) is perfectly fine
• Avoid chemicals: Do not expose your keychain to harsh chemicals, solvents, acetone, or nail polish remover, as these can damage the resin surface
• Clean gently: If your keychain needs cleaning, wipe it with a soft, slightly damp cloth. Do not use abrasive cleaners or scrubbing pads

With normal everyday use and reasonable care, your resin keychain can maintain its clarity, colour, and gloss for years.

Dispute Resolution

If you are not satisfied with the resolution we have offered for a damage claim, refund request, or any other issue, please reach out to us again. We are always open to discussing the matter further and finding a fair solution.

We encourage all disputes to be resolved through direct communication before taking any other action. You can escalate your concern by emailing us at magicmold.art@gmail.com with the subject line "Dispute Resolution" and we will prioritize your case.

If we are unable to resolve the dispute through mutual discussion, the matter shall be subject to the jurisdiction of courts in Aligarh, Uttar Pradesh, India, as stated in our Terms and Conditions.